RETURN AND REFUND POLICY
Love it or return it, it’s that simple!
You’ve changed your mind or your item doesn’t fit? Simply return it to us and get a refund!
If for any reason you are not satisfied with your purchase, you may return the product to us within 7 week days.
This 7-day period begins from the day the products are received. The original shipping fees are unfortunately not refundable and you will have to pay for the return fees as well.
Send us an email at team@onesoulmanystories.com listing the item(s) you would like to return and attaching a copy of your receipt / order confirmation. We will reply to you to acknowledge your request and confirm the return address.
Ship the item(s) back to the return address. You may select the shipping method of your choice, although we highly recommend that you use an easily trackable shipping method and keep the return receipt or any document that clearly indicates the return date and confirmed delivery. Alternatively, you can personally drop the item(s) off at the requested return address.
Upon receipt, we will check / quality control the item(s). Provided the item(s) is in the same condition and complete as when we sent it to you, we will proceed with the refund.
To successfully process your return and refund, please take note of the following:
You must contact us within 7 days of delivery and before shipping your returns, we will not accept any returns if we did not receive prior notification;
Items must have all tags, labels and stickers still attached, and items must be returned with any packaging, dust bags and/or authenticity cards included in the original order;
Items must not be damaged, soiled or altered.
Still have questions? Don't hesitate to contact us for any clarification. Please also read our Terms of Sales for more detailed information.